Legal
We want you to keep a piece because you love it, not because you are stuck with it. If something is not right, write to us within seven days of delivery and we will sort it out.
Last updated 1 August 2026
Seven days from delivery to notify us, and a further seven days to post the piece back.
The item must be unworn and unwashed, with any tags still attached, in its original packaging.
We inspect returns on arrival. A piece that has been worn, altered, washed or perfumed cannot be accepted.
Email us or ring the shop with your order number and a photograph of the piece.
We will confirm the return address and, where the fault is ours, arrange collection at our cost.
Please do not post anything back before we have confirmed — unannounced returns are difficult to trace.
Approved refunds are issued to the original payment method within 7–10 working days of the piece reaching us.
Where the return is a change of mind, return postage is yours. Where the piece is faulty or was sent in error, we cover it.
Shipping charges on international orders are not refundable, as they are paid to the courier at dispatch.
Commissioned and made-to-measure pieces, which are woven to your specification and cannot be resold.
Blouse fabric and any item cut to length at your request.
Pieces bought in the Guwahati showroom, which are sold on inspection — you have already seen and handled them.
Slight irregularities in a handwoven border, and slight colour differences between two pieces from the same dye lot, are characteristics of hand production rather than faults. We describe them honestly in each listing and are glad to send additional photographs before you buy.
If a piece differs materially from how we described it, that is a fault and we will make it right.
